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	Name	Matthew Christopher Kelly
	Telephone	021 500 654
	Date of Birth	23 October 1971
	Career Objective	I am committed to providing the best support that I possibly can. I will look at problems and then provide the best solution that can be provided within the scope of the clients needs. I enjoy the moment when the solution to a problem has been solved just like the last piece of a jigsaw puzzle. An enthusiastic and hardworking computer engineer with over 10 years experience in computer servicing and support including network and field support that looks forward to new and challenging roles within the industry. Experience in training customers and staff, willing to share knowledge and support individual learning.
	Education qualifications
	2010	M6294: Planning and Managing Windows 7 Desktop Deployments and Enviroments
	2010	M6451: Planning, Deploying and Managing System Center Configuration Manager
	2008	ITIL® Version 3 Foundation Examination
	2008	Managing Microsoft SMS 2003 (2596)
	2007	CPIT, Licence controller qualification NZQA std 4646 and 16705
	2003	Novell Education, Desktop management with ZENWorks for desktops 4.
	2003	Avonmore Tertiary Academy, Linux +.
	2000	Trike Technology, Microsoft Certified Systems Engineer (NT 4).
	1987	Green Bay High, School Certificate (Science, Technical Drawing, Mathematics).
	Computer Skills
	Advance knowledge:	Microsoft Windows XP, 95, 98, NT 4 and 2000 workstation and server. From installation to advance troubleshooting. Linux distributions: RedHat, Slackware, firewall OS's. Desktop and laptop hardware. Networks and routers.
	Working knowledge:	Microsoft Office products, Adobe and Macromedia publishing products. Novell Servers and administration.
	Programming languages:	HTML, Javascript, PHP, SQL, C, Visual Basic, Windows scripting.
	Interests:	Computers, the Internet and Linux. Reading, ten pin bowling, Movies.
	Employment history
	Christchurch City Council		October 2008 - present
		Senior Desktop Engineer.
		Responsibilities
		I have eagerly taken on this role with several goals to improving deployment and testing for our SOE.
		Updating the managed standard operation environment image.
		Managing application deployment council wide on 2200+ desktops.
		Assisting queries from other areas of IT in regards to deployment and necessary requirements for application support.
		Achievements
		A standard process for creating installs with in the SMS environment, to ease the monitoring and deployment of applications and any subsequent updates.
		In the process of creating an "Out of box experience" procedure for new machines imaged at the factory.
	The Brickworks		May 2008 - present
		Barman, waiter and Duty manager.
		Responsibilities
		Opening and closing of the Venue
		Till operations (Closing and managing tab/account payments).
		Operation of the gaming machines in accordance to the licensing.
		Managing staff.
		Upholding the liquor licensing requirements.
	Christchurch City Council		November 2007 - October 2008
		Acting desktop administrator.
		Responsibilities
		Updating the managed standard operation environment image.
		Managing application deployment council wide on 2200+ desktops.
		Assisting queries from other areas of IT in regards to deployment and necessary requirements for application support.
		Achievements
		As this role has not been replaced, I am still operating in dual roles of Technical support and desktop admin with my primary focus on improving the desktop environment.
		A standard process for creating installs with in the SMS environment, to ease the monitoring and deployment of applications and any subsequent updates.
		In the process of creating an "Out of box experience" procedure for new machines imaged at the factory.
	Christchurch City Council		October 2005 - present
		Technical analyst.
		Responsibilities
		Setting up new PC's for replacements and new users.
		Evaluating system software.
		Day to day troubleshooting.
		Recommending set-up and configuration of PC's for various tasks.
		New user account creation, Folder and share management.
		Packaging applications for deployment.
		Active directory Administration.
		Achievements
		Created an application to allow easier method for deploying applications using SMS to managed desktops.
		Automating several tricky installs for deployment. Cisco VPN, Intergraph Geomedia standard and Pro (about 25 separate apps and patches.)
	Allied Telesyn Research Ltd		January 2001 - October 2005
		PC and Desktop Support
		Responsibilities
		Purchasing, Setting up new PC's for replacements and new users.
		Evaluating System software installing into custom setup images.
		Day to day troubleshooting.
		Recommending set-up and configuration of PC's for various tasks.
		Achievements
		Roll out of upgrade from Windows 95 to Windows 2000 SP2.
		Scripting the install of various Windows service packs, patches and security updates in a non-windows networking environment.
		Windows rescue disks for quick desktop and user recovery.
		Simple Windows installation script.
	The Christchurch Press Co. LTD		from July 2000
		Systems Controller.
		Responsibilities
		Day to day reporting and maintenance on production systems.
		Installation of new PC's, creating master images of installations for new PC's adding software to systems and updating licensing information.
		Managing film output devices and troubleshooting when required.
		200+ user account management including E-Mail.
		Troubleshooting problems on AS400, Solaris and VMS production servers.
		Troubleshooting problems with Mac's and Windows NT client software.
	C.R.A.S.H. Computer Services LTD		From December 1999
		Owner Director.
		After being made redundant from Gateway, I was approached to help some firms with occasional troubleshooting, networking and upgrades. I am still operating although purely as a hobby to a select few customers and the occasional upgrade. I have been involved in the day to day running of my business including the following Invoicing and debtors, purchasing stock, GST Returns, banking. This also allows me to see the small business requirements for computers and networking.
	Gateway NZ Limited Previously PC Direct NZ Limited.		1996 - 1999
		Support Technician: (Client Service Engineer).
		Responsibilities
		Help desk, front counter, phone and on site support for installation, hardware and software problems.
		Planned and organised bookings and part replacements.
		General customer service and complaints.
		Diagnosed, repaired, and tested all hardware, software and peripherals.
		Modified new systems for special customer requirements.
		Networking installations and configurations.
		Sales support and advice.
		Achievements
		Managed and operated the South island support service department for 6 weeks with sole responsibility, while maintaining the same high standard of support to customers.
		Consistently and willingly committed additional hours to the job in order to work to customers needs and deadlines.
		Initiated and installed a PC-Based security camera at the service counter, enabling service work and counter monitoring to be more effective.
		Improved and implement various office documents and standard templates.
	Other employment.
Panda Catering Ltd		General Hand	1992 - 1996
Automatic Door and Building Maintenance		Design engineer	1993 - 1994
Micro Genesis Ltd		Computer Service Technician	1993
Total Network Ltd		Part time computer consultant	93-94
Perfect Computers Ltd		Part time computer consultant	91-93
HMC Tapware.		Costing Clerk, Debtors Clerk	90-92
Aluminium Systems.		Warehousing and Aluminium Fabrication	88-90
Photochem Industries Ltd.		General Hand.	87-90
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